09232 / 80 700

1. Call: 09232 / 80 700.
Registration deadline: 60 minutes before departure at the first stop
Registration times: daily from 07:00 to 18:30

2. Give your registration details:
– Line number (e.g. line 1758)
– Start and destination stop (e.g. from Marktredwitz station to Wunsiedel, Hackerplatz)
– Desired departure time or arrival time (e.g. tomorrow, departure 21:05)
– Number of persons, if applicable
– If necessary, take along a rollator, wheelchair or baby carriage

3. Arrive at the bus stop at the confirmed time – preferably about 5 minutes beforehand – and ride along.

You can book your journey online via the Where to? To do this, you need to register your e-mail address with BahnID. You can also book a journey using the Wohin-Du-Willst-App.
Note: Due to technical problems, online booking is currently not possible. Please book your ride by calling 09232/80-700.

You will be informed of the estimated departure time at the individual stops directly when you book your journey. The actual arrival time may be delayed by a few minutes, depending on the number of people who have booked a ride.

The fichtelBAXI only travels to the stops for which a booking has been made. Please be punctual, as the fichtelBAXI will only wait a few minutes for you in exceptional cases (e.g. train delays). Please contact the booking office or the taxi/rental car company directly (see below for contact details). We generally recommend that you arrive at the stop around five minutes before departure time. This will ensure that your journey runs efficiently and quickly.

If something does not go as planned during your journey, please contact the booking office (09232/80-700). Outside service hours, please contact the BAXI company operating your journey directly. This depends on the line:

• Linies 1755, 1756, 1758: Taxi Bär, Tel. 09231/956-15 oder 09231/956-0
• Line 1767: Mietauto Sieber, Tel. 09285/6611
• All other lines: Rawetzer Mietauto, Tel. 09231/81618

There are currently 11 lines that cover the entire district of Wunsiedel i. Fichtelgebirge (see list above). All fichtelBAXI connections are also listed in the journey planner at www.vgn.de and at webapp.wohin-du-willst.de. BAXI connections are marked there with the words “Bedarfsverkehr” or “RUF”.

The fichtelBAXI also stops at almost all the stops where the regular service stops. In many places there are additional stops that are only served by the fichtelBAXI. In total, there are around 420 fichtelBAXI stops in the district of Wunsiedel i. Fichtelgebirge.

Do you have a fichtelBAXI stop nearby and want to find out which destinations you can reach from there? You can do this on the VGN website, for example. There you will find the departure times of all the journeys at a particular stop at a particular time.

The fare for the fichtelBAXI has been based on the VGN tariff since 01.01.2024. The VGN fare can be found online at www.vgn.de or using the VGN app “VGN Timetable & Tickets”. You can also buy the right ticket there. You can also buy single tickets directly from the driver.

Bayernticket, Deutschlandticket and 365-Euro-Ticket are also valid for the fichtelBAXI.

The Bayernticket allows any number of journeys within Bavaria in one day (Monday to Friday from 9 a.m. until 3 a.m. the next day; Saturdays, Sundays and public holidays from 0 a.m.).

The Deutschlandticket is valid nationwide and allows you to travel throughout Germany on public transport and regional rail services operated by all participating transport companies, regional tariffs and transport associations, as well as in areas not covered by a transport association. This means that travelers can use all regional and local public transport buses and trains throughout Germany. Long-distance transport (e.g. IC, EC, ICE and RE lines operated by DB Fernverkehr AG), private providers such as FlixTrain or FlixBus and first-class journeys are excluded.

Individual trips and standing orders that are no longer required should be canceled as early as possible by calling the hotline 09232/80-700. Cancellation is free of charge. Anyone who fails to appear at the departure stop at the booked time three times without a valid excuse (e.g. train delay) will be excluded from the booking option until further notice.

The vehicles used have a maximum capacity of eight passengers. If you would like to book a ride for a small group, you should therefore register your ride request as early as possible.

Walking aids are not a problem. However, the vehicle used may not be suitable for wheelchairs or baby carriages. Therefore, when making your booking, please indicate whether you are dependent on the transportation of a wheelchair, baby carriage or walking aid – then a suitable vehicle will pick you up.

Bicycles and e-scooters are not permitted.

Our drivers will of course be happy to assist you if you need help getting on or off the bus. Please provide this information when registering or speak to the driver directly.

If the traffic situation allows, the driver will also drive you to your front door – please speak to the driver here too.

Call 09232 / 80 700 every day from 07:00 – 18:30 to get advice and assistance. The staff will answer your individual questions about the timetable, tickets and prices. Free of charge and without obligation, of course.

Do you have suggestions on how we can further improve the fichtelBAXI? Or do you have a complaint about your trip with the fichtelBAXI? Please get in touch with us, we look forward to your feedback.

In the event of cancellations and delays, reimbursement of costs incurred will be examined individually.

You can find our contact details at the bottom of this page under “Contact”.